Frequently Asked Questions
How can I have warranty items replaced?
Our warranty covers defects in material and workmanship. Warrantable items can be returned to:
Consumer Warranty Returns Department
Mac Tools
5195 Blazer Parkway
Dublin, OH 43017
Click here for Warranty and Returns.
Where will we ship to?
When will my order arrive?
What are our shipping rates?
How do we ship multiple items?
What if my order is received wrong or defective?
An order from mactools.com that is shipped in error or defective will be corrected upon notification by the customer.
• Mac Tools will pay for the shipping cost.
• A Material Return Authorization(MRA) is required.
• Upon receipt of the item, the customer's credit card will be credited or the correct product will be shipped.
• Contact your local Mac Tools Franchisee or Distributor for warranty issues regarding purchases made on the truck.
• If you no longer have a Distributor or Franchisee to service the product, contact Customer Service at 1-800-MACTOOLS for a Material Returns Authorization.
What are our shipping methods?
For items or orders over 150lbs, we use a common carrier and deliver as curb service. A person over the age of 18 must sign for these shipments.
Can I return a shipment?
Yes, products purchased online can be returned within 30 days of purchase for a full refund.
Click here for Warranty and Returns.
How do I get Mac Tools to sponsor my team or race car?
We plan our motorsports sponsorships one year in advance. If you would like to be considered for future seasons, your team should meet the following requirements: You must compete in one of the following professional categories:
NASCAR Monster Energy Cup
NASCAR Xfinity Series
NHRA Top Fuel
NHRA Funny Car
NHRA Pro-Stock Car or Bike
If you participate in one of these series and you plan to compete in the full schedule of events; and would like to be considered for sponsorship, please forward with any supporting documentation to:
Mac Tools
Attn: Motor Sports
5195 Blazer Parkway
Dublin OH, 43017
mactoolsmotorsports@sbdinc.com
Shipping Restrictions
Shipping carriers we support do not deliver to P.O. Boxes.